Warranty / Exchange / Returns / Refunds (Last updated: 20-Feb-2025)

1. Refund Policy

Refunds policy is to be considered in alignment with our returns policy. If a product / an order is eligible for refund, we will complete the procedure within 72 hours from our end. While store credit will instantly reflect, it takes 5 – 7 working days to receive funds in your original mode of payment if you have chosen that option. If the refund is not received even after that period, please liaise with your payment provider. We can only provide the refund initiation request number.

2. Warranty

• All our products in Bling Edit are made with high quality brass / copper. We use high quality gold plating process wherever plating is involved. 

• They are meant to last for 5+ years subject to appropriate care such as avoiding perfumes, deodorants, or any chemicals. If a product is gold-plated, life of the plating solely depends on the usage patterns.

3. I have received my product. Its bigger/smaller/shinier than I imagined it to be or simply put, I do not like it. 
• That's a rare case but no worries. If you want to return the product for any of above reasons you will need to pack it carefully and send it back to us via a reliable local courier service. This needs to be initiated and communicated to us within 48 hours of receiving the product by attaching the photos. We will confirm the return of the product and then you can dispatch from your end. Products return request will not be accepted post elapsing the timeline of 48 hours of delivery of your order. Our WhatsApp helpline number is +91.7219285508 (Available between 10 am to 8 pm IST, all days)
• Once we receive the product in its original condition without any damage we will initiate STORE CREDIT in your Aadyaa account. This can take 3-5 working days after we receive the returned product. There will be no refund in your bank account/credit card/Cash refund. Aadyaa Store Credit can be used any time you want. In case the product is used / damaged during transit initiated through your courier, we will not be able accept it this process for processing further. 
• If the product was bought as part of any offer, the entire order (which could have multiple products) needs to be returned along with anything free that was received. The exact order amount will be returned as store credit.
• Customized or personalized products are an exception to this process and we will not accept return of any such products. 
• International Orders will be handled case to case and at our team's discretion.
• Products sold in our retail stores and during exhibitions will not be accepted for returns. 

4. Exchange

• We allow easy exchanges if we receive such an intimation within 48 hours of delivery.  Please send us photos of the product as received before initiating a return courier.  We will confirm the return of the product and then you can dispatch from your end. You will need to pack it carefully and send it back to us via a reliable local courier service. Our team will take it ahead once the products are received in our operational facility. 

• For any assistance required, you can connect with our WhatsApp helpline +91.7219285508 (Available between 10 am to 8 pm IST, all days)

5. I received the package that was damaged in transit. 
• We are truly sorry for this experience! We pack all orders with utmost care and take pictures of every order that is packed. Our orders are shipped through fastest possible courier partners and in air mode. 
• Still if you receive an order that you suspect to be damaged, here is what you need to do: Record an unboxing video. Click additional pictures of tampered outer packaging and inner jacket along with jewellery. Share all these with our helpline team +91.7219285508 within 8 hours of receiving your order
• We will create return request for this package within 3-5 days. The entire order needs to be returned. This is once we verify that the package was damaged during the transit from the photos / videos sent by you within 8 hours to our helpline no. 
• Once we receive the product(s), we will send the entire order to you again.  
• If you decide to not get the same product(s) again you can always request for Store Credit.
• If the product was bought as part of any offer the entire order needs to be returned along with anything free that was received. The exact order amount will be returned as store credit.
• International Orders will be handled case to case and at our team's discretion.

6. When will I receive the exchanged item?
• Once the item dispatched from your end reaches our center in Pune, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 5 – working days for domestic shipments. In case there is an additional time required, we will notify you beforehand. 

7. Inventory Mismatch – In a rare case wherein the product is not in stock but still got ordered, we will make an attempt to make it again. If it is not possible, we will contact you and offer either store credit / other product / full refund. Kindly note: There are certain products which are always made to order and they are labelled accordingly. This policy is not applicable for made-to-order products.